Quadrants: Know Thyself · Q025

Feedback Giving and Feedback Seeking Orientation

A free self-assessment. 25 questions, about 7 minutes, results shown on this page.

Ask a room of managers whether they give good feedback and most hands go up. Ask the same room when they last asked someone what it is like to be managed by them, and the hands come down.

That gap is the subject of this chapter. Telling people how they are doing and finding out how you are doing are two different behaviors, they draw on different things, and almost nobody is equally good at both. The manager who runs excellent development conversations and has not received a piece of honest upward feedback in four years is extremely common. So is the quiet senior person who reads every review of her own work carefully and has never told a struggling colleague what she actually thinks.

The combination matters because feedback is a loop rather than a transmission. A leader who only gives is operating on a picture of the world that stopped updating some time ago. A leader who only seeks is well calibrated about themselves and is leaving their team to work out standards by guessing. What organizations describe as a feedback culture is really the state where enough people do both that information travels in both directions without anyone having to be brave.

This chapter applies to managers, founders, teachers, coaches, board members, and anyone whose work depends on other people improving.

The two dimensions

Variable A: Feedback Giving

The tendency to tell people how they are doing, including when the message is unwelcome, in a form they can act on.

Variable B: Feedback Seeking

The tendency to actively ask how you are doing, from people positioned to know, and to make it safe enough that the answer is honest.

Why these two vary independently

Telling and asking are different acts with different costs, and every combination is easy to find in any organization. A department head runs genuinely excellent development conversations, and the last honest thing anyone told him about his own management was in 2019: high giving, low seeking. A senior engineer reads every code review of her work carefully, asks her manager what she should improve, and has never once told the junior on her team that his documentation is the reason releases slip: low giving, high seeking. A founder tells people plainly where they stand and holds a monthly session asking what he is getting wrong: both high. Two long-serving colleagues have worked next to each other for six years, have never exchanged a piece of real feedback in either direction, and would both describe the relationship as fine: both low. The correlation between the two is modest at best. Giving is limited mostly by willingness to be uncomfortable on someone else's behalf. Seeking is limited mostly by willingness to be uncomfortable on your own. Those are different fears, and plenty of people have only one of them.

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The assessment

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